1st Rate Appliance Repair
In the spring of 2019, Ken Kratzmeyer founded 1st Rate Appliance Repair on a simple yet often forgotten principle: integrity. Fresh from service in the Air Force as a missile facility team chief, Ken traded maintaining ICBM silos for restoring the heart of the American home.
When the modern world makes it feel more difficult than ever to find something that lasts, 1st Rate Appliance Repair is here to help your dollar go further and make the things you own last longer.
We believe in doing right by people, knowing that the reputation of our business depends entirely on the trust we build with our neighbors.
What Makes Us 1st Rate
There is a difference between a technician who swaps parts and a craftsman who diagnoses the problem. We operate with transparency. In an industry often clouded by vague fees and guessing games, we offer clarity. This is how we define 1st Rate service.
Military Precision
Ken Kratzmeyer served as a team chief for ICBM facilities in the Air Force. The attention to detail he learned in that role now shapes his standards for appliance repair. We don't accept good enough
Honest Assessments
Appliances aren't built as well as they once were. We give you the truth about whether a machine is worth saving or if it is time to let it go. Your budget and trust in us is more important than our profit.
Warranty Protection
We stand behind our craftsmanship. You get a one-year warranty on parts and a 90-day warranty on labor. Once our technicians leave your property, you'll know you're covered with warrantied work and our ongoing support.
Ownership of Work
If we misdiagnose an issue, we own it. You'll never pay for our mistakes, if and when they happen. We also refuse to pressure customers into paying for parts they don't need. We know our reputation is up to you.
Your Local Experts in East Texas
A broken appliance disrupts the rhythm of your life. Do not let a malfunctioning washer or warm fridge steal another day from you. Our East Texas appliance repair company is here to restore order to your home.
